While a common refrain about current retail trends states that customer loyalty is at a low point, some chains can capture customer loyalty through their unique approaches. The recent epitome of the trend has come at Wegmans, an upscale supermarket chain expanding across the United States.
The Times Herald reported that the opening of a giant new Wegmans location in King of Prussia, Pennsylvania, could be attended by up to 18,000 people. The store employs 600 workers and is open 24 hours a day. The chain's management touted employee knowledge as a differentiator, but whatever...
